Returns and refunds

Returns & Refunds Policy

Overview

Mono Chrome Threads partners with a third-party Print-on-demand production provider, which means every item is custom-made when you place an order. Because products are created specifically for you, we do not accept traditional returns. However, we absolutely stand behind the quality of our apparel and will resolve any issues with defects, misprints, or incorrect items.

All Sales Are Final

Because each item is printed on demand, we do not offer returns or exchanges for:

• Wrong size ordered
• Buyer's remorse
• Preference change
• Items damaged due to customer handling

Please review size charts carefully before ordering.

Refund Eligibility

Refunds or replacements are only offered for:

• The product arrvies damaged
• The product has a manufacturing defect
• The product is incorrect (wrong item, wrong print, wrong size sent)
• The product is lost in transit and confirmed by the carrier.

If eligible, you may choose a replacement or a refund.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery.

Please include:

• Order Number
• Description of the issue
• Clear photos of the item and defect
• Photo of the packing slip (if available)

This allows us to file a claim with our print-on-demand partner and resolve your issue quickly.

Incorrect or Missing Items

If you receive the wrong item or your order is missing pieces:

• Contact us within 7 days
• Provide photos of the items received
• Provide your order number

We will send a replacement at no cost.

Lost Packages

If your package is marked "delivered" but cannot be found.

• Contact the carrier to open an investigation
• If the carrier confirms the package was lost in transit, we will replace the item free of charge.

Packages marked "delivered" but stolen after delivery are not eligible for refunds.